Privacy Policy
Last updated: March 9, 2026
At Starnes Heating & Air (“we,” “us,” or “our”), we respect your privacy and are committed to protecting it. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, call us, or use any of our HVAC services in the Greater Hickory, NC area.
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1. Information We Collect
We collect information you give us directly when you:
- Call or text our phone number
- Fill out a contact or quote request form on our website
- Schedule a service appointment
- Sign up for special offers or seasonal reminders
This typically includes: name, email address, phone number, home address, and details about your heating or cooling system or issue.
We also automatically collect:
- Cookies and similar tracking technologies (see Cookie section below)
- Pages you visit and time spent on our site (via Google Analytics)
- IP address, browser type, and device information
2. How We Use Your Information
We only use your information to:
- Perform the HVAC services you request
- Provide quotes and schedule service appointments
- Send service reminders or follow-up messages
- Improve our website and customer experience
- Comply with legal requirements
3. We Do NOT Sell Your Personal Information
We never sell, rent, or trade your personal information to third parties for marketing purposes. Period.
4. Who We Share Information With
We only share information with trusted partners who help us run our business:
- Licensed technicians who come to your home
- Payment processors (only when you pay by card)
- Scheduling software (for appointment management)
- Google Analytics (anonymous website traffic data)
All partners are required to keep your information confidential.
5. Cookies & Tracking
We use cookies for:
- Google Analytics (anonymous usage data)
- Keeping the website running smoothly
- Remembering your preferences
You can turn off cookies in your browser settings at any time.
6. Your Rights
You have the right to:
- Opt out of any future marketing communications
- Request deletion of your personal data
- Know what personal data we have about you
Just email or call us and we will handle it within 30 days, no questions asked.
7. Data Security
We use industry-standard encryption (SSL) and secure servers. While no system is 100% secure, we take reasonable steps to protect your information from unauthorized access or disclosure.
8. Children
Our services are not directed to children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this policy from time to time. The updated version will be posted here with a revised “Last updated” date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Starnes Heating & Air
(828) 396-2608admin@starnesheatingandair.comService Area: Greater Hickory, NC — Caldwell, Catawba, Alexander, Iredell & Burke Counties